Certificate III in Business

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Certificate III in Business

Certificate III in Business

Advance your skills in business.

The Certificate III in Business qualification is for anyone who wants to work in a range of industry sectors in varied roles within office administration, reception, and customer service.


This qualification is suitable for workers who are seeking to broaden their business knowledge and to learn transferable skills that can be applied across a range of industries. It has been designed to support a range of office workers and managers with the necessary knowledge and skills to succeed in their position.


Graduates of this program will learn the importance of developing and recommending products and services, monitoring and processing customer complaints, organising workplace information and work priorities, developing teams and promoting innovation and implementing sustainable work practices.


Upon completion of the Certificate III in Business course, you will be ready to commence your career in a variety of industry sectors across a range of office roles. There is a high demand for qualified and skilled office support staff in every industry, with general clerks being one of Australia’s largest occupations.


Topics covered in this qualification:

  • Work Health and Safety

  • Workplace information, priorities, development, and continuous improvement

  • Customer Service

  • Sustainable Work Practices

  • Team development and innovation

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Course Details (BSB30120)


Full-time: 12 months


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Certificate III Business
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Vocational placement hours

Not required
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Delivery Mode

Blended learning
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Fees & Funding

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Entry Requirements

An appropriate level of language, literacy and numeracy (LLN) skills as required per the Australian Core Skills Framework (ACSF) level.
Current Blue Card or evidence that you have applied for one
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Nationally Recognised

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Course Units

Core units

  • BSBSUS211 - Participate in sustainable work practices
  • BSBCRT311 - Apply critical thinking skills in a team environment
  • BSBPEF201 - Support personal wellbeing in the workplace
  • BSBTWK301 - Use inclusive work practices
  • BSBWHS311 - Assist with maintaining workplace safety
  • BSBXCM301 - Engage in workplace communication

Elective units

  • BSBLDR301 - Support effective workplace relationships
  • BSBPEF301 - Organise personal work priorities
  • BSBTEC301 - Design and produce business documents
  • BSBWHS332X - Apply infection prevention and control procedures to own work activities
  • BSBOPS304 - Deliver and monitor a service to customers
  • BSBWRT311 - Write simple documents
  • BSBOPS303 - Organise schedules

Course Delivery

The Certificate III in Business is delivered in a blended format incorporating:

  • Flexible online learning
  • Ongoing online trainer support
  • Regular workplace trainer visits

Career Opportunities

The Certificate III in Business qualification provides employment in a range of industry sectors, this may include the following roles:

  • Office Clerk
  • Administrator
  • Receptionist
  • Personal Assistant
  • Customer Service Officer
  • Payroll Officer
"Since completing my qualification with Venture Education, I have the skills, knowledge and confidence to make a difference to the lives of children every day"
Xue Li
Venture Education Graduate
"I would recommend Venture Education to my colleagues. I always received complete support from my trainers which allowed me to progress and achieve my goal"
Karley Pel
Venture Education Graduate
"Sharon offers students a face to face approach and is readily available to answer questions and guide the student’s learning in order for them to succeed in their study"
Arielle Russoniello
Centre Manager, Condon Kids Early Learning, Townsville
"The course content & engagement with our team is of remarkable quality. Our team are gaining confidence & competence through their study with Venture Education"
Karen Prestedge
CEO Mother Duck Childcare and Pre-School Centres
"Venture Education's programs & courses have assisted our workforce by developing knowledgeable & competent employees. We love their practical approach to training"
Will Sambrook
YMCA Group Manager - Operations
"My colleagues recognised my improvements throughout my course, and I continue to apply my knowledge gained from studying with Venture Education"
Monique Searle
Venture Education Student
"I am happy to be able to apply the knowledge that I have gained through the Certificate III in Early Childhood Education and Care to my work with confidence."
Lisi The
Venture Education Graduate
"Since completing my qualification with Venture Education, I have the skills, knowledge and confidence to make a difference to the lives of children every day "
Xue Li
Venture Education Student
"Earlier this year I completed my Certificate III in Business with Venture Education. Through the knowledge learnt, I gained the confidence and skills to step into a new role as nominated supervisor at Mother Duck."
Venture Education Student


Download the course guide

Excited about making your start in the Childcare industry? Download our course guide to learn more about what we have on offer to get your there!

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Frequently Asked Questions

Will I be provided with job opportunities upon graduating?

Starting a career is such an exciting time! Venture Education supports students to find a service to complete their required vocational placement hours. However, students are encouraged to seek their own arrangements when it comes to their employment. Venture Education and their trainers have years of industry experience and can support students to prepare for gaining employment within the industry once the course has been completed. 

I am already working in childcare; will my working hours count towards the vocational placement hours?

Yes, your hours will count towards your vocational placement. If you can provide current evidence of the hours you have completed as an employee within a licenced long day care service these hours will count towards the required vocational placement hours. Evidence of these hours can be provided with a payslip. These hours will be verified by your trainer who will contact your service director.

Is there a minimum or maximum age requirement?

The minimum age to enrol in a course with Venture Education is 15 years of age; please refer to each course overview for further information relating to other entry requirements. Age restrictions differ for students who are looking to undertake an apprenticeship or traineeship. The Child Employment Act states that the minimum age for apprentices and trainees is 13 years of age unless otherwise stated. Please feel free to contact us to discuss further.

Will I need to attend an orientation?

Yes, all students will conduct an orientation and induction to their course with a Venture Education trainer. This is an integral part of your course in order to get you set up with your course materials, meet your trainer and ask any questions that you may have. Depending on your enrolment (i.e. traineeship, fee-for-service) and location, orientation can be conducted either over the phone/skype or in the workplace.

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